| 1.
Can I
return an item that I received as a gift? |
| To return
goods, please save the item(s) and packaging. Be sure to include a copy
of your invoice (packing slip) with your return, along with an
explanation stating why you are not satisfied with the item(s). We will
gladly accept a gift return for exchange within thirty (30) days from
date of shipment. See our terms and conditions for full details. |
|
| 2.
How do I
expedite an order? |
| We can
offer several options to enable quicker delivery of your purchase.
Please contact us via email at support@smemall.com for assistance with expediting your
order. |
|
| 3.
How do I
ship my items somewhere other than to my billing address? |
| It's easy.
During the checkout process, you are provided the option to enter a
shipping address that is different than the billing address. Choose NO
to the question "Is the above address also the billing
address?" Then follow the instructions. |
|
| 4.
Can I
request another packaging method for my poster? |
| We do not
currently offer options on packaging methods. All items are securely
packaged in an appropriately-sized box with fitted inserts and/or
packing material to prevent shaking and damage during shipping. |
|
| 5.
Can I use
my FedEx account number for orders? |
| Yes, you
can use your FedEx account to ship orders. Please contact our Customer
Support Center toll free at 1-800-952-5592 or via email at
support@smemall.com with your order number for assistance. |
|
| 6.
What is
your return policy? |
| We offer a
100% satisfaction guarantee. If for any reason you're not completely
satisfied we will gladly accept a return for exchange or for refund
(less S&H), provided the item is returned within thirty (30) days
from date of shipment. See our terms and conditions for full details,
including our policy for gift returns. |
|
| 7.
How do I
return an item? |
| To return
an smemall.com-purchased item, please return the item(s) in the same
packaging it was shipped in. Be sure to include a copy of your invoice
(packing slip) with your return along with an explanation stating why
you are not satisfied with the item(s). We will gladly accept a return
for exchange within thirty (30) days from date of shipment. See our
terms and conditions for full details. |
|
| 8.
What
happens if only a portion of my order is available for immediate
shipment? |
| We will
ship separately the in-stock items on your order while waiting to
restock any temporarily out of stock items. This will not affect your
shipping charges. |
|
| 9.
Do you
ship to countries to which the carrier does not offer shipping
insurance? |
| Yes. We
will ship your order (at your own risk) if we receive payment in U.S.
currency using an International Money Order in advance. |
|
| 10.
Will I
have to pay additional taxes on international shipments? |
| No.
smemall.com does not charge international fees, however, be aware that we
are not responsible for any duties or value-added taxes that may be
assessed by your local Customs office. |
|
| 11.
How can I
track a shipment after it has left smemall.com's facilities? |
| After your
order has shipped, you should receive an email with a link to the
carrier's tracking page. If for any reason you do not receive
correspondence, you may login your account to view the current status.
If you need additional help, please contact our Customer Support Center
toll free at 1-800-952-5592 or via email at support@smemall.com. |
|
| 12.
When will
my order arrive? |
| This
varies based upon where you live and the shipping method used. Once we
ship your order, we will email you a confirmation with a link to the
tracking page of the shipper we used to deliver your product. Please
contact our Customer Support Center toll free at 1-800-952-5592 or via
email at support@smemall.com with any additional questions. |
|
| 13.
What are
your International shipping rates? |
| International
shipping rates can be found at: http://www.smemall.com/asp/ship_rates.asp
Please be aware that we are not responsible for any duties or
value-added taxes that may be assessed by your local Customs office. |
|
| 14.
How long
will it take for my payment to clear? |
| Shipping
times can vary depending on location and carrier. The carrier will
provide a delivery time estimate when tracking your order. If that date
has passed or you have any other concerns about your order, please
contact our Customer Support Center toll free at 1-800-952-5592 or via
email at support@smemall.com. |
|
| 15.
How are framed orders shipped? |
| Framed
items are securely packaged in an sturdy box with fitted inserts to
prevent shaking and damage. Most framed items are shipped via FedEx
Ground. Smaller items may be shipped via Airborne Express or US Priority
mail. |
|
| 16.
Can I pay
for my order using a debit card? |
| The
majority of our unframed posters and art prints are rolled and shipped
in a triangular corrugated box. This box is more stable than a tube.
Smaller items are shipped flat in sturdy rectangular packaging. All
items are padded with paper packaging materials. |
|
| 17.
Is my package insured? |
| smemall.com
guarantees your satisfaction and we will give you a refund, an exchange
or a replacement for purchased items you are not satisfied with. In the
remote event that your package is lost or damaged upon arrival, please
contact our Customer Support Center toll free at 1-800-952-5592 or via
email at support@smemall.com. |
|
| 18.
What are the shipping rates? |
| Now
support flat rate only |
|
| 19.
How will my package be shipped? |
| We have standard shipping
methods by DHL
|
|
